Welcome to Fregimart, your trusted online store for fresh fruits and vegetables. We are committed to providing you with the best quality products and ensuring your satisfaction with every purchase. Please read our Refund and Return Policy carefully.

1. Return Policy

We take pride in the quality and freshness of our produce. If you receive any product that is out of date or not up to your satisfaction, you can return it at the time of delivery. Please follow these steps:

  • Inspect your order immediately upon delivery.
  • If you find any product that is out of date or unsatisfactory, inform the delivery personnel right away.
  • Return the product to the delivery personnel at that moment.

2. Refund Policy

Since our products are perishable goods, we do not offer refunds once the delivery has been accepted and the delivery personnel has left. Refunds are only available under the following conditions:

  • The product was returned to the delivery personnel at the time of delivery due to being out of date or unsatisfactory.
  • You notify our customer service within 24 hours of delivery if you were unable to return the product immediately due to unforeseen circumstances.

3. How to Request a Refund

If you qualify for a refund based on the conditions mentioned above, please follow these steps:

  • Contact our customer service team within 24 hours of delivery via email at support@fregimart.com or call us at [Your Customer Service Number].
  • Provide your order number, the name of the product, and a brief description of the issue.
  • Our customer service team will review your request and, if approved, process your refund within 5-7 business days.

4. Important Notes

  • Returns and refunds are only applicable for products that are out of date or of unsatisfactory quality at the time of delivery.
  • No refunds will be issued for products once the delivery has been accepted and the delivery personnel has left, except under the conditions mentioned above.
  • Fregimart reserves the right to deny refund requests if the conditions of this policy are not met.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to contact us:

Thank you for choosing Fregimart. We appreciate your understanding and cooperation.

Sincerely,

The Fregimart Team